Diversity in American culture Essay Example for Free

Diversity in American culture Essay The American culture is one of the outstanding cultures in nature compared with other cultures of the world. The culture of the American people can be regarded as being diversified in nature. (Bernstein N, 2001). The diversity of the American culture is attributed by the fact that America is composed of many ethnic groups with different global origin. The diversity has been found to occur in the dressing habits, eating habits, marriages habits and religion in nature. America has a unique history in nature since it was a founded world which is currently composed of the African –American, White-Americans, Hispanic-Americans, and the Indian –Americans. The diversity of the American culture has a lot of controversies which has come into a lot of criticism by the public in general. This paper will try to evaluate the religious diversity among the American people at the same it will try to bring out the driving forces behind this religion diversity. Consequently it will analyze the effects of the religious diversity to the American people. The religious diversity in America has been contributed by the immigration laws which encourage the religious freedom which has created the religious tolerance of the American people. According to Becvar, D. S (1997) â€Å"perhaps the most extreme case of religious pluralism in the world. † . Moreover the American constitution has consequently protected the religious rights of its members. The first amendment of The USA has consequently promoted the right of free worship without any interruptions. Thus the religious diversity has been promoted by the democratic government of the United States of America which has tried to encourage the immigration and at the same time guarating the religious freedom of its citizens. The American religious culture is made of many religious sects. The religious groups which are presently found in America includes the Christians, Muslims, Hindus, Budhism other minority religions (Bullis K, 1996). The religious diversity in the United States of America has proved to be so important to the society in nature, for instance there are a lot of intermarriages between the religious groups. By promoting the intermarriages, harmony is created in the world. The America of today has undergone some radical changes which have created a new America with new religious landscape. Nowdays the number of the immigrants has increased in to a great existent than before. The most growing group which has migrated in larger number is the Hispanics and the Asian groups. Most of the American people have not noticed the radical changes which the religious sector is undergoing in the recent times. We need to focus on such changes and realize that the religious field is currently under metamorphosis. Although the United states of America was being regarded as being a Christian nation, it has become to light that the Muslims have started to increase in their numbers, moreover the Buddhist religion has taken roots in the American land for example the Los Angeles city is a Buddhist city which is recognized as the most concentrated Buddhist city having the immigrants from India,China,Korea and sri lanka. At the same time the immigrants from the Latin America such as from Mexico, Brazil and Spain to the United States of America cities has promoted the growth of the Christianity of the Catholic and the protestant community. According to history the American land has been composed of many religions. The United States of America is undergoing a change in the religious practices. Most of the adults are nowadays have started to change their religious believes from the Christianity since the start of the First World War. However most of the American adults have started to identify themselves with some specific religion. But it has been established that the United States of America is currently losing its protestant members due to the fact that most of the Protestants were executed during the Second World War. The gender ratio has consequently affected the religious groups. It is estimated that 38% -39% of the religious believers are women. moreovcer most of the Muslims are men since the Muslim society allows only men to worship in the mosques, thus the religious practices has been found to affect the number of the believers. The religious believers in the United States of America have been found to affiliate themselves with the political parties. For example the Christian believers affiliate themselves to the Democrat, Republican and the Independents respectively. 56% of those who are the Assemblies of God have preferred to affiliate themselves with the Republican party while 56% of the Jews have preferred the Democratic party. (Burke T,2005). The religious diversity in the United States of America has profound effects on the way people are living. The religion has consequently affected the dressing codes of the individuals, the eating habits of the individuals and the social associations of the involved candidates. On the first case religion has been found to influence the dressing codes of people, for example the Muslim women wears long clothes which are made so that they can not have the direct contact with their male counterparts as it’s believed that it’s a taboo to for the Muslim women to have direct contact with men. At the same time the Hindu men wears what they refer as â€Å"dhoti†. The Christians women on the other hand have a tendency of wearing the trousers and sometimes skirts. Thus it can be concluded that the dressing codes in the United States of America has been influenced by the religion individuals have affiliated themselves to. The religious diversity in the United States of America has influenced the eating habits of the people of the United States of America. Many of the African-Americans are mainly Protestants and hence they have no strict eating habits (Canda. K, 1998). But other Christian members who belong to some sects such as the seventh Day Adventists, Jehovah witness have a lot of the eating restricness. At the same time some Muslim communities are prohibited from eating some foods such as the pork. Consequently the Hindus are prohibited from taking beef which they believe that it is a sacred animal in their religion. In conclusion it can be determined that religion is continuing to play one of the major roles in most people. The United States of America is secular increasingly, youve got African groups who bring another dimension of diversity. in nature and this phenomenon has spread in many states. Baer, H. A (1984) quoted that† In Southern California, weve got virtually everyone, Roof said. If you want an indicator of how much diversity there is in Southern California, there are approximately 100 different ethnic Buddhist groups here. With Latinos, its similar. With Islam, you get scores of nationalities†. The diversity of the religious believes among the Americans will continue to affect the daily activities of the Americans. References Baer, H. A. (1984). The Black spiritual movement: A religious response to racism. Knoxville: University of Tennessee Press. Becvar, D. S. (1997). Soul healing: A spiritual orientation in counseling and therapy. New York: Basic Books. Bernstein, N. (2001). The lost children of Wilder: The epic struggle to change foster care. New York: Vintage Books. Bullis, R. K. (1996). Spirituality in social work practice. Washington, DC: Taylor Francis. Burke, M. T. (2005). Religious and spiritual issues in counseling: Applications across diverse populations. New York: Brunner-Rout ledge. Canada, E. R. (Ed. ) (1998). Spirituality in social work: New directions. New York: Haworth Pastoral Press.

Study of the haitian american ethnic group

Study of the haitian american ethnic group Ignorance is not knowing or being aware of something, when one is ill informed one tends to create assumptions and attitudes towards people and things one does not know or understand. My general assumptions about the Haitian community were that they think of women as inferior, they live together in great numbers and they keep to their own race. The overall opinions I had formed were based on experiences with my co-workers. Through my research for this assignment on ethnic groups not only have I been proven wrong about my assumptions, but I have learned a great deal about the Haitian culture. Becoming more educated and compassionate about the Haitian culture will make me a better teacher because of the vast Haitian population in the state of Florida. How did Haitians become part of American society? How well are Haitians integrated today? How did this voluntary group come to the U.S.? How equitably have Haitians been treated during their tenure in the U.S.? What is the current status (socioeconomic, political, educational, social) of Haitians in the U.S. today? What difficulties have Haitians faced and why? How did Haitians attempt to overcome any difficulties faced? To what degree do Haitians feel a connection to people from a similar background in other parts of the world? Why? Where do Haitian Americans stand in terms of receiving equal educational opportunities at the elementary, secondary and tertiary levels? How can educational equity be achieved for Haitian Americans, what needs to be done? How did Haitians become part of American society? During the 1790s, Haiti was the most affluent of the French colonies. It was then that the black populace of the island revolted against slavery and there was a panicked exodus (everydayculture.com). Thousands of whites, free blacks, and slaves fled to American seaports, culminating in large French-speaking communities in New Orleans, Norfolk, Baltimore, New York City, and Boston (everydayculture.com). Immigrants from Haiti who arrived in the United States during the eighteenth and nineteenth centuries were determined to survive in their new land (everydayculture.com). There have been a total of four large migration waves of Haitians coming into the United (Catanese 1998, p19). In the period prior and up to 1970 about 30,084 Haitians came to the U.S. In the period of the 1970 to 1980 about 59,965 Haitians came to the U.S. From 1980 to 1986 93,691 people from the island immigrated to this country and in 1987 through 1990 24,796 Haitians came to the U.S. (Catanese 1998, p19). The peopl e who have voluntarily come from the country of Haiti to the US have done so for years because of its political troubles and unstable economy (Catanese 1998, p19). The instability of the government made it hard for the economy as well as the people to achieve their greatest potential. The overwhelming majority of the Haitian people go to New York and Florida. About 70% of the Haitian community resides in these two regions (Catanese 1998, p19). The close proximity of Florida to the Republic of Haiti makes it an ideal place for them to settle. The great numbers of Haitians in Florida have made for a thriving Haitian community in the area. How well are Haitians integrated today? In the past the color of their skin and language problems made it increasingly more difficult for them to assimilate into the dominant culture (Vilme, H., Butler, W., 2004). First generation Haitian adolescent high school students identify themselves as Haitian, and manifest pride in their heritage Vilme, H., Butler, W., 2004). As of 2010 many of the second generation Haitians are integrated into our community. It is very apparent here in the state of Florida how many Haitians are making their mark. One great example is that of, Major Joseph Bernadel, who is one of two founders of the Toussaint Louverture High School for Arts and Social Justice. He is the first Haitian to open up a school not only in Florida but in the US. Presently there are four Haitians in the state legislator and soon there will be a Haitian American in congress. One of these is Phillip J. Brutus, a state representative to the Florida legislature. Brutus is the first Haitian-American elected to the Florida statehouse; he represents the 108th district in Miami (npr.org.). As Haitians continue to become a great part of our educational system and play in even greater role in government they will continue to strongly integrate themselves within the community. How did this voluntary group come to the U.S.? Haitian immigration to the United States can be viewed in terms of specific waves, each being associated with repressive conditions in Haiti (Catanese 1998, p19; Vilme, H., Butler, W., 2004). The first wave began in 1957 following Francois Papa Doc Duvaliers rise to power (Catanese 1998, p19; Vilme, H., Butler, W., 2004). These immigrants were members of the well-educated political and economic elite, planning to return to Haiti after the ouster of Duvalier (Stepick, 1998; Vilme, H., Butler, W., 2004). The second wave of immigrants, who came during the late 1960s through the early 1980s, was skilled laborers from the Haitian middle class (Stepick, 1998; Vilme, H., Butler, W., 2004). The next wave of immigrants became known as the Haitian boat people, who were mostly lower class laborers (Vilme, H., Butler, W., 2004) How equitably have Haitians been treated during their tenure in the U.S.? Equity in education for Haitian students is improving more as the number of Haitian students in our schools increases. All schools offer ESOL programs for the students who come from Haiti but not all schools have Haitian speaking instructors that would ease their transition into the curriculum. A grave misconception is that Haitian students can speak and communicate in French, although Creole is derived from French it is a combination of this as well as other languages and dialects of the Taino and African culture. Recent studies show that these students face a multitude of problems other than the language barrier (Buxton, C., Lee, O., Mahotiere, M, 2007). Those problems are their little education or lack thereof in Haiti (Buxton, C., Lee, O., Mahotiere, M, 2007). This creates several problems for these students when faced with the challenge of not only learning a new language but also with trying to keep up with grade level academic standards and goals. In one study based on Haiti an teachers, parents and Haitian students that attended schools both in Haiti and the US; it was found that for the most part, as it refers to language that these students were inclined to learn multiple languages, they have an eagerness to become multicultural, as well as build strong ties and participate within the community (Buxton, C., Lee, O., Mahotiere, M, 2007). A stronger community is a great asset for those that are already settled and even more so for those who intent to settle here in the future. What is the current status (socioeconomic, political, educational, and social) of Haitians in the U.S. today? Like most immigrants in the United States, Haitians are busy in the pursuit of the American dream (everydayculture.com). Almost every Haitian American wishes to buy a home as a matter of status and security; this is implied in the saying, Se vagabon ki loue kay, which means, Respectable people dont rent(everydayculture.com). However, behind the facade of pride and achievement, there is a litany of social problems-battered women, homeless families, and economic exploitation (everydayculture.com). The problems that face Haitian immigrants are enormous and complex (everydayculture.com).The majority of people in the Haitian community do jobs such as housekeepers, cooks, drivers, janitors and such related fields of work. Most recently migrations have brought many middle class citizens to the US from Haiti (Catanese 1998, p19). As people from a more diverse socioeconomic status come over from Haiti it creates a more diverse group within the community. These teachers, entrepreneurs, doctors and other people of such professions are working towards playing greater roles within the Haitian community. What difficulties have Haitians faced and why? One greater problem faced by the US government as it relates to the Haitian communities is its possible undercount because of what our definition is of a household. Not having an accurate count limits the governments abilities to provide necessary assistance to the members of the Haitian community. The sharing of several homes is common place within the new immigrant communities, these structures are customs brought over from Haiti (Portes, A., Rumbaut, R. G. 2001). It is common to have extended family living under one roof and having many people in the community share common areas (Buxton, C., Lee, O., Mahotiere, M, 2007). As more services become available it will further improve educational and social settings for the Haitian community so that they can play a greater role within their community. How are Haitians attempting to overcome any difficulties faced? The way for any society to overcome their difficulties and become more prominent within their society is through education. As more Haitian Americans become bigger voices within education, politics and their community they will continue to overcome the difficulties they face. Michel S. Laguerre, an anthropologist in the Department of Afro-American Studies, University of California at Berkeley, has researched many aspects of Haitian American life and has published numerous books and articles (http://www.everyculture.com). Tekle Mariam Woldemikael, a sociologist in the Department of Sociology and Anthropology at Whittier College in Whittier, California, has written several studies concerning Haitian Americans (http://www.everyculture.com). Carole M. Berotte Joseph, who was born in Port-au-Prince and came to the U.S. in 1957, is the Assistant Dean and Director of the Office of Student Services at the City College School of Education in New York City where she is an authority on bilingua l and foreign language teaching; she is a founder of the International Alliance for Haiti, Inc (http://www.everyculture.com). Michaelle Vincent, the District Supervisor Bilingual and Foreign Language Skills of the Dade County (Florida) Public Schools, is a consultant on Haitian culture and the Creole language, developing and implementing seminars on Haitian culture; she also hosted a daily radio show in Haitian Creole on WLRN in Miami (http://www.everyculture.com). To what degree do Haitians feel a connection to people from a similar background in other parts of the world? Why? In many races it is somewhat common to feel that you share some sort of culture and language with another group of people. For example, the Cuban and Puerto Rican people share many things between them such as food, language, and even similar flags. This is not so for the Haitian community. The language of Creole spoken in their country is not shared by any other and while all Caribbean foods are similar none are the same. Haitians face an identity dilemma in the United States; although they are different in national origin, they are almost physically indistinguishable from other black Americans (http://www.everyculture.com). They cannot easily merge with the rest of the black population because of their language and culture; Haitian Americans perceive differences between themselves and other blacks (http://www.everyculture.com). Most seek a middle ground between being merged with the rest of the black population and complete isolation. Haitian language and culture are preserved at ho me, which makes it possible for Haitian immigrants to separate themselves from the Afro-American culture around them (http://www.everyculture.com). They adapt to the dominant American culture while retaining their distinctive lifestyle at home (http://www.everyculture.com). The people of Haiti feel no real connection towards any other group. While the Dominican Republic is its next door neighbor to Haiti, these two countries have had strife for centuries making it impossible for the two groups two find a common ground. Overall, my research suggests that the Haitian people feel no connection with any other group. Where do Haitian Americans stand in terms of receiving equal educational opportunities at the elementary, secondary and tertiary levels? Due to the high population of Haitians here in Florida the school system continues to make efforts to improve the educational quality for these people. Implementing Haitian history within the curriculum also helps Haitian American students feel more integrated in the educational system (http://www.palmbeach.k12.fl.us). Presently most programs offered are for Hispanic students because of their great numbers as it relates to the school system. Other than ESOL I did not find any other programs for the Haitian American students. In Miami Dade county there is the Toussaint Louverture Elementary, named so in under of the leader of their greatest revolution. In Boynton Beach there is the Toussaint Louverture School for the Arts and Social Justice, this High school meets the needs of Haitian immigrants and Haitian American students the curriculum is taught in both Creole and English. How can educational equity be achieved for Haitian Americans, what needs to be done? As of right now educational equity has not been met, but as we step into the future more Haitian Americans are becoming teachers and advocates for better opportunities for the Haitian American community. The presence of more Haitian American teachers will improve the quality as well as the educational opportunities for the future generations within the Haitian community. For there to be an improvement for this group we as teachers, not matter what the race, should encourage higher education and emphasize how being educated not only opens doors for one self but also for those who may follow in our footsteps. Conclusion Learning about this ethnic group has opened my eyes and cleared up my misconceptions. I have learned that for the most part we are not doing all we could to improve education for Haitians. I have also learned that what I might think as strange is merely part of the culture. As educators in Florida we must help all students to reach their full potential no matter what cultural differences we may share. Being more knowledgeable on Haitian Americans will make me a better teacher especially because of the vast number of Haitian American students in the Florida school system. In the future I will try to clear up any misconceptions I might have about a group by doing some simple research. Annotated Bibliography Academic Journals Buxton, C., Lee, O., Mahotiere, M. (2007). The Role of Language in Academic and Social Transition of Haitian Children and Their Parents to Urban U.S. Schools. Bilingual Research Journal, 31(1/2), 47-74. Retrieved April 9, 2010, from Education Full Text database. This article talks about the social structure of the Haitian family, their culture and their transition into the American educational system. Catanese, A V  (Sept-Oct 1998).  Haitian Americans.  Ã‚  Migration World Magazine,  26,  5.  p.19 (5).  Retrieved April 9, 2010, from Education Full Text database. This article gives the demographic profile of Haitian Americans. It gives specific data about the migrations of Haitian to the U.S. as well as family, education, and economic information etc. Portes, A., Rumbaut, R. G. (2001). Ethnicities: Children of Immigrants in America. Berkeley: University of California Press. Retrieved April 9, 2010, from Education Full Text database. This article discusses the disadvantages suffered by Haitian immigrants and their familys migrant workers. Vilme, H., Butler, W. (2004). The Ethnic Identity of First Generation Haitian High School Students in Miami, Florida. The Negro Educational Review, 55(2/3), 137-42. Retrieved April 9, 2010, from Education Full Text database. This article talks about the experiences and educational opportunities of forts generation Haitian students in Miami. Books Stepick, A. (1998). Pride and Prejudice Haitians in the United States. Massachusetts: Allyn and Bacon. This book is about Haitian immigrants struggles, cultural identity, school, and politics within America society. Internet Department of Multicultural Education, Palm Beach County: Charlemagne Baptiste and Bito David. (May 2004). Haitian Americans. In Haitian/Haitian American Curriculum Teacher/Student ResourcesK-12. Retrieved April 2010, from http://www.palmbeach.k12.fl.us/Multicultural/curriculum/Haiti/HaitianStudiesResources.pdf. Lisa Simeone. (Dec 2000). Haitian -American Legislator. In NPR news. Retrieved April 2010, from http://www.npr.org/templates/story/story.php?storyId=1114870. Felix Eme Unaeze and Richard E. Perrin. (2010). Haitian Americans. In Everyday Culture. Retrieved April 2010, from http://www.everyculture.com/multi/Du-Ha/Haitian-Americans.html.

Change Management Or Leadership Change Management Essay

Change Management Or Leadership Change Management Essay Change, is the process of moving from the current state to a vision of the future Practical Management Skills, 2012. This transition sometimes puts fear, which often causes distress for people in the organization (source: www.pratical-managemet-skills.com, 2009-2012). Leadership and management have very wide-ranging and complex domain, and their elements are perceived in various ways. The history has created a lot of great leaders and managers, whose stories bring us valuable leadership and managerial lessons to examine. The concepts of Change Management and Leadership Change however, have been interchangeably used and interpreted by different people. Ricketts (2012) argues that, some individuals see these terms as synonymous and frequently use them interchangeably throughout phrases and sentences. However, the misinterpretation and misunderstanding of these terms has generated a controversy among scholars over the assertion change management or Leadership change? Which is more important? This paper will commence by reviewing change management as well as leadership change. The paper discusses the similarities and differences between the two. Also, the key theories and models of change management and change leadership will be discussed in this report. The study will therefore, conclude by critically analyzing and juxtaposing the two and see which is more important or if it will be necessary to integrate them as well. Understanding Change Management Leadership Change Change management is defined as a set of processes employed to ensure that significant changes are implemented in a controlled and systematic manner (University of Adelaide, Australia, 2011). It involves the use of basic tools and structures to control and manage any organisational change efforts. This means that a change manager in every organisation is duty-bound to initiate and lead change in an organization. It really clarifies that, management implies leadership and leadership is a subset of management. The change management focuses on people, their resistance, their coping mechanisms and ultimately how they accept change in the workplace (Gotsill Natchez, 2007). On the other-side of the coin, leadership is the lifting of peoples vision to a higher sight, raising of their performance to a higher standard, building up of their personality beyond its normal limitations (Drucker, 1986). It concerns with the visions, driving forces and processes that fuel large-scale transformation (Kotter, 2011). Looking at the definitions above, each one of them put much emphasis on influence, vision, raising of peoples performance and binding them together. This really makes leadership a key part of the management. In this context, the leader of the change effort is duty-bound to transform the work place openly and transparently to ensure proper management in the workplace. Hannagan (2008, p. 40), opines that, leadership change motivates and inspire people to act in a particular way to achieve specific goals. This can be attributed to those with charismatic and transformation leadership styles. Such people like Barack Obama, Nelson Mandela, among others speak to inspire their people. Those leaders are democratic and sometimes apply certain style of leadership based on the situation. Griffith and Karyl, (2007) argue that, change leadership set principles, techniques or activities applied to the human aspect of executing change to influence intrinsic acceptance while reducing resistance. Change leaders who are charismatic use several techniques for aligning people and through effective communications, direct those whose corporations will be needed. However, because of their situational style of leadership, they sometimes adopt an autocratic style of leadership just to eradicate if not possible reduce resistance. Nelson Mandela who is seen as one of the democratic leaders in the world at a certain point in time became a dictator and autocratic with the aim of reducing resistance among his people. Similarities differences between change management and leadership Change management based on its definitions, focus on minimising the distraction and impacts of the change, whiles, change leadership is much more concerned with putting an engine on the whole change process to make it move faster (Kotter, 2012). Also, change management brings a degree of order and consistency in an organization. On the contrary, leadership change does not produce consistency and order, it rather produces movement. Change management sets up plans, budget, organize, staff, control and solve problems in the organization. On the other-side of the coin, change leadership direct, communicate, coordinate, assess, and make decisions (Drucker, 2007). This shows that, change leaders establish and direct where a group of people should go, and energise them to overcome the inevitable obstacles that may come on their way. Kotter (2011) believes that, leadership creates a vision for the future along with strategies for producing the change needed to achieve those visions. Comparatively, the two are clearly similar in some ways. This is because; when it comes to taking decisions on what needs to be done, creating networks of people and relationship that can accomplish an agenda, both of them are involved. They both try to ensure that employees get the job done. It is now obvious that those who believe that management is an implementation part of leadership ignores the fact that the leadership has its own implementation processes which is aligning people to new directions and then inspire them to make the change happen. On the contrary, those who also think leadership is only part of the implementation aspect of management ignore the direction setting aspect of leadership (Griffiths and Karyl, 2007). Brief Explanations of the Various Models in Change Management There are several change management models but the most preferably used by companies are basically three: they are; Kotters 8 steps of change model, Mckinsey 7-S model and Lewins change management model Kotters 8 steps of change model The first model which is Kotters 8 steps of change was postulated by Harvard University scholar and Professor, John Paul Kotter (born 1947). Kotter (2007, p.1), opines that, leaders who successfully transform business do eight things and they do them in the right order. The 8 steps involved in this model are: 1. Increase the urgency for change. 2. Build a team dedicated to change. 3. Create the vision for change. 4. Communicate the need for change. 5. Empower staff with the ability to change. 6. Create short term goals. 7. Stay persistent. 8. Make the change permanent McKinsey 7-S Model Our assertion is that productive organizational change is not simply a matter of structure, although structure is important. It is not also simple as the interaction between strategy and structure, although the strategy is critical too. Our claim is that effective organizational change is really the relationship between structure, strategy, systems, style, skills, staff, and something we call superordinate goals (Waterman, Jr et al., 1980, p.17). The above quotation shows how the Mckinsey 7-S framework was developed. http://upload.wikimedia.org/wikipedia/commons/thumb/e/e7/McKinsey_7S_framework.svg/350px-McKinsey_7S_framework.svg.png (Adapted from Waterman Jr. et al (1980:p.18) The Mickinsey 7-S model was propounded by Robert H. Waterman, Jr., Thomas J. Peters, and Julien R. Philips in the early 1980s. The model is used to assess and monitor changes in the internal situation of an organization. Lewins Model Lewins Model of Change Management which is the third model to be discussed in this paper was propounded by a German-American psychologist, called Kurt Lewin in the 1950s. His model was based on Unfreeze, Transition (change) and Refreeze as demonstrated below (source: www.mindtools.com/pages/article/newPPM). http://www.mindtools.com/media/Diagrams/Lewin.gif Unfreezing Transition (change) Refreezing (Adapted from http://www.mindtools.com/pages/article/newPPM_94.htm) According to Lewin, in order to initiate change in an organization, you must melt the ice in the cup to make it amenable to change (Unfreeze). Then from there, you can mold the ice water as demonstrated above in the shape you want it to be (that is- change) and when change takes place, you can also solidify the new shape if you want a new shape (Refreeze) (source: www.mindtools.com) To conclude, change management should be a process that focuses on people, their resistance, their coping mechanisms and ultimately how they accept change in the workplace (Gotsill Natchez, 2007). Review of Leadership Theories Several academic scholars such as Dulewicz Higgs, 2003; Handy, 1982; Partington, 2003 have categorized leadership theory into six main schools of thoughts over the last seventy years. Diagrammatically, these are the six theories of leadership. However, due to the nature of the question, only three out of them will be treated in order to beat the word limit. The trait school The idea behind the trait theory is that, leaders Abraham Lincoln, Mahatma Ghandi, Julius Caesar and Alexander the Great are extraordinary people who are born with leadership qualities and they are destined to lead. Situational theories As the name implies, this leadership style requires the leader to be dynamic. This is because some situation may require a different style of leadership such as autocratic style or democratic style. For e.g. Mandela at a certain point in time adopted the autocratic style in order to make his people accept the change he wanted to bring. Transformational Theory The central concept here is change and the role of leadership in envisioning and implementing the transformation of organisational performance (Bolden et al, (2003). (Adapted some of them from Wikipedia, Kendra (2012) Bolden (2003)). Analysis on Change Management or Leadership Change? Which is more important? From the explanations above, successful implementation of major managerial innovation such as customer-centric restructuring, six sigma and the likes, which are critical to the survival of every organization relies on integrating both change management and change leadership (Griffith and Karyl, 2007). To them, integrating both creates value on a given project or initiative for a number of reasons. Lewthwaite (2010), argue that, a leader who lacks basic skills in management is unlikely to get any further than a manager who cannot lead. She maintained that, although a leader can fire people up with a vision, but he might lack the ability to make it into a reality. On the contrary, change management may know the nuts and bolts of getting things done but he might have to drive the team every step of the way (Lewthwaite). Griffith and Karyl (2007) pointed out that, since organisational change focuses on the people side of change, working with all levels of staff to ensure that employees are willing and able to make the change, they might need change leadership which will set principles, techniques or activities to influence the intrinsic acceptance of their employees. They expatiate that, this will help to eradicate, if not possible, reduce resistance of employees to its minimum. To Hannagan (2008), the most effective managers are also leaders and the quality of leadership has become increasingly important of management ability. He further argued that, in an entrepreneurial role, whereas change management initiate and lead change in an organization, change leadership sees opportunities and challenges and make decisions to deal with them. In addition, the best strategic planning is of no value if the organisation is not ready to execute the strategy proactively through a timely and dynamic change leadership process Griffith and Karyl, (2007, p.17). These two scholars believe that, when technical activities and people side activities are combined, the right steps can be taken at the right time in the project lifecycle to help employees embrace change and produce the right outcomes for the project. They argued that, crafting of a vision, motivating and adhere to people affected by the change in an organization to make sure they adopt and support the change is the work of the change leadership. In view of this, Hannagan (2008) sees leadership as a subset of management. To him, the management concerns itself with behaioural and non-behavoural matters. Massie and Douglas (1977) argued that, whereas managers are corned with developing strategies, putting resources together and organising and controlling activities to achiev e organizational objectives, change leadership would select these goals and objectives of the orgainsation, decide what is to be done and inspire people to do it. Last but not the least, Griffith and Karyl (2007), argue that, based on the activities, scope and nature of the discipline, both are equally important. This is because, the two combined encourages the free flow of information and solves communication barriers. To them, the combined approach will make sure the affected employees are receiving the appropriate information. Hence, the project team receives effective feedback on adoption, usage and reaction to the change. Summary To summarize everything, the study has revealed that, whiles management makes systems of people and technology work well through planning and budgeting, organising and staffing, controlling and solving problems, leadership creates the systems that managers administer and transition them through creating a vision and strategy, communicating and setting directions, motivating action and aligning people to avoid hazards (Kotter, 2011). Also, whiles management takes complex systems and technology and make them run efficiently, leadership as a discipline creates those systems that managers can administer and transform them in times of growth, evolution, opportunities and hazard avoidance in the organization (Kotter, 2011). Hannagan (2008) summarizes his argument by saying that, whereas change management is about coping with complexity, leadership is about coping with change. He concludes that, leaders set directions and managers plan, organize and oversee the change. Conclusion To amass everything, this study strongly agrees with Griffith and Karyl (2007) that, change management and change leadership are equally important in a sense that, when an organization introduces a change with a project or initiative, that change needs to be effectively managed on both the technical side and the people side. The technical side ensures that the change is developed, designed and delivered effectively. The discipline of leadership change provides the structure, processes and tools to make this happen. On the contrary, the people side focus seeks to ensure the change is embraced, adopted and utilized. Change management provides the basic structures, processes and tools to make this happen (Hornstein, 2012).

Comparing the Anti-Social Plays of Cyrano de Bergerac and Night of the

The Anti-Social Plays of Cyrano de Bergerac and Night of the Iguana Cyrano is clearly a better example of an anti-social play than Night of the Iguana: Not only is this shown by the main characters and their relationship to each other, but more important, it is shown in the themes of these two plays. Shannon is unmistakably an ideal character for an anti-social play: While Cyrano may be alienated from society, it is, in many ways, through his own choice. For instance, he could have a position at court with his skill with poetry, but instead he chooses to follow his own conscience: "What would you have me do? ... like a creeping vine on a tall tree, crawl upward? ... No thank you!" Cyrano wants to make himself "in all things admirable," and he is: the bravest fighter, the exemplary poet, the quintessential lover, an individualistic moralist (he eats meat on Fridays, but expects to go to Heaven), the finest writer, and the greatest thinker. Shannon, in contrast, is none of these things. A defrocked minister, he is a lover only of teenage girls, and he is neither a poet nor a writer. Shannon is a thinker and a moralist, but these only contribute to his isolation from society: His thoughts on God and morality get him locked out of the church of which he is the pastor. Cyrano is also in control over his relationships: Ragueneau and Le Bret always follow Cyrano's lead when he condescends to tell them what to do; even Roxane could have been his had he not been hindered by his sense of honor. Shannon, on the other hand, is buffeted this way and that by the stronger characters in Iguana. He seems to have control over his relationship with Maxine, but at the end he acquiesces to her wishes. The only rel... ...ef that there is nothing to believe in anymore. The emergence of many philosophies (such as existentialism, atheistic satanism, objectivism, nihilism, and hedonism) which focus on despair or selfishness also reflects this. Anti-social plays, of which we have many in modern times, address the concepts of despair that these influential modern philosophies have in common. What is the way out of the despair that our society feels and the anti-social plays reflect? In a word: humanism. Humanism is a (usually atheistic) philosophy which espouses the well-being of all of the world's people as the highest ethical goal. As a species, we have placed our belief in deities and we have placed our belief in knowledge. Only a belief in ourselves can now save us from the self-destructive downward spiral that the anti-social plays suggest our society has entered.

Edith Whartons The House Of Mi :: essays research papers

Lily Bart, the central character in Edith Wharton’s novel, The House of Mirth , was born into the fringes of high society in late nineteenth century New York. She developed a, “lively taste for splendour';(page 30) and a fear of, ';dinginess';.(page 35). Everything within this social circle is measured in monetary value, people and things alike are treated as commodities. This is the only way of life Lily knows, and without the financial means to sustain herself, Lily is destined to be a victim of this commodification of people and objects. Victim is defined in the Oxford Concise Dictionary , as a, “person or thing harmed or destroyed in the pursuit of an object or in gratification of a person';. Commodifiaction is defined as “the action of turning something into, or treating something as a commodity'; and commodity is defined as, “an article of raw material that can be brought and sold';. It was Mrs Bart who had raised Lily to value the finer things in life and fear the “dinginess';(page 35) that she associated with those who did not have money, or those who did not choose to spend their money on luxury. When Mrs Bart died, she died, “ ......of a deep disgust. She had hated dinginess, and it was her fate to be dingy';(page 35). But Lily’s mother alone is not solely to blame for this want, Lily says of her need for luxury, ..I suppose (it was) -in the way I was brought up, and the things I was taught to care for. Or-no I won’t blame anybody for my faults: I’ll say it was in my blood (page 226) Although Lily felt that she should not blame anyone else for her high tastes she does not blame herself. She uses the excuse that it was in her blood that her fate to live for splendour was predetermined. Lily therefore sees herself as victim, a victim because it was her fate. Mrs Barts parental guidance did help to shape Lily’s value for the extravagant. It was Mrs Bart who taught Lily to value her beauty. Lily was told by her mother, “after they had lost all their money'; (page 28) that Lily’s asset was her beauty. Mrs Bart saw the potential for trading Lily’s beauty for a rich husband, so they would have the means to sustain themselves in ‘high society’. Mrs Bart saw Lily’s beauty as:

Inventory and Reebok

When dealing with a market segment that has high variable demand, it is important to analyze not only your current inventory levels, but also generate future demand forecasts. This is because an inventory shortage can cause the company to lose future profits and lost goodwill. In the case of Reebok, the former NFL licensed jersey producer, many key decisions must be made to reduce inventory costs in periods of low demand while maximizing profits in periods of high demand for player specific jerseys.Using the newsvendor model to determine the optimal order quantity and leftover inventory, we will present a possible approach to inventory planning with uncertain demand. Uncertain Demand: Within the replica jersey industry, seasonality plays a vital part in keeping sufficient inventory to cover customer demand. Seasonality is regular periodic fluctuations, usually within a 12 month period whereas trend is an overall, persistent, long-term movement. For instance, â€Å"the NFL season dri ves much of the demand† with sales highest in August/September in anticipation of the upcoming NFL season. Later in the season, consumer demand is driven by holiday presents and the anticipation of the playoffs†. After the season is over, sales decline rapidly until the start of the next season. From a supply chain perspective, however, it is maximizing revenues from â€Å"lumpy† hot-market items as much as limiting obsolesce costs. Postponement: Reebok must order must it’s ordering decision at the start of a period, though it is concerned with inventory at the end of the period. Postponment allows Reebok to extend the life cycle of its jerseys as well as capture lumpy â€Å"dressed† product demand. Blank jerseys are shipped directly to the Reebok distribution center with no player name or number†. However, teams often change the style or color of their uniforms between seasons. Further, the consumer may want the latest and most up-to-date â₠¬Å"dressed jersey† for each individual player that they are a fan. Given â€Å"player demand changes so much from year to year† along with the fact that â€Å"player movements† occur during the off season (February to April), holding â€Å"dressed jerseys† at end-of-season is most risky.Indeed, â€Å"Reebok’s general practice is to sell leftover dressed jerseys at $7 but hold blank jerseys for next season†. End-of-season inventory: Reebok uses â€Å"blank† jerseys during the off-season to meet immediate demand for [popular] player movements, using its Indianapolis capacity to print (dress) up to 10,000 units per day. Given a lead time for all jerseys from contract manufacturers of 30 days, these â€Å"blanks† must already be on hand as end-of-season inventory to catch any player movement value during February, March and April.The 30 day lead time along with the 60 sea-shipping means ordering CM â€Å"dressed† jerseys can be delayed as late as May to meet the August rush, assuming CM’s have the blanks on hand. (CM’s carry 4 weeks inventory of blanks. Figure 5-11). In reality, the sequence by which inventory is added or subtracted does not matter. Jump-start ordering: In January/February, retailers are offered discounts so that 20% of their annual order arrives 8-12 weeks later, in May. This is a key strategy that Reebok needs to continually employ because it shifts inventory holding costs to retailers.It also allows Reebok to place orders with CM’s given a known demand. Then, throughout the rest of the year, retailers place up-to-level orders on a weekly basis. However, â€Å"we cannot be sure of inventory levels at any other point within a period (because of random demand)† MSD pg. 290. Reebok’s Management Focus: It takes 4-8 weeks on average for the Reebok contract manufacturers to deliver the jerseys to the warehouses from the beginning to end. While this is happ ening, the demand is changing before the jerseys even reach the warehouse.Thus it is critical that Reebok provide flexible contracts with the distribution centers to get their orders fulfilled on time. Reebok must work with their contract manufacturers to always make sure they have the appropriate resources and materials to deliver the quantities needed, as well as continuously maintain some level of inventory ready for customization and super-fast delivery; even air transport is available. Reebok should also continue to give the option of early order discount jerseys so that the retail distribution centers can have their own inventory prior to the season.By working with the both ends of the supply chain, Reebok can deliver up to date forecasting that will help all parties to virtualize inventory and respond quickly to demand, despite the uncertainty. Optimal Order Quantity with postponement To determine the Expected Profit-Maximizing Order Quantity for NFL replica jerseys given two options for finished goods, we must use two steps that give us two critical fractals; first, the probability of not stocking out and second, the The following information is given. Retailer wholesale price = $24 Discount price of unsold dressed Jersey = 7. Contract manufacturers’ price includes delivery to Reebok’s Distribution Center in India polis Cost of Blanked jersey, = $9. 50* Cost of dressed jersey from contract manufacturers = $10. 90* Blank jerseys can also be finish in Indianapolis for an additional cost of $2. 40 Cost of dressed jersey from Indianapolis= $9. 50 + $2. 40 = $11. 90 Holding costs are incurred for any jersey held-over to the following season, reducing the value of the unsold blanked jersey; this requires the assumption that the jersey would have been re-purchased at the initial purchase cost.Holding cost for unsold blank Jersey = $1. 045 Value of unsold blanked jersey = $8. 46 Step 1: Probability that demand for blank jerseys is less than Q: No stockout Co: Cost of overage = cost of blanked jersey – value of unsold blanked jersey   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   = 9. 5 – 8. 46 = 1. 04 Cu: Cost of underage = retailer wholesale price – cost of dressed jersey from Indianapolis   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   = 24 – 11. 9 = 12. 1 Step 2: Determining cost of finish jerseys from CM and finished jerseys from Indianapolis.Cost of overage = Cost of dressed jersey from CM – Discount price of unsold dressed Jersey   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  = 10. 9 – 7. 0 = 3. 9 Cost of underage (blank is available) = Cost of dressed jersey from Indianapolis –  Cost of dressed jersey from contract manufacturers   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  = 11. 9-10. 9 = 1. 0 Cost of underage (blank is unavailable) = retailer wholesale price – Cost of dressed j ersey from CM   Ã‚  Ã‚  Ã‚  Ã‚     =  24 – 10. 9 = 13. 1 As we know from step 1, the blank jersey has a 92% probability of not stocking out. Here is the cost of underage based on critical fractile of 0. 2 and using the costs from step 2. Cost of underage = 92% * cost of underage (blank is available) + (1 – 92%) * cost of underage (blank is unavailable)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   0. 92*1+0. 08*13. 1 = 1. 97 Demand Forecast for NFL Team, New England Patriots The following table was provided showing the forecast for the New England Patriots: The Expected Profit-maximizing Order Quantity use NORMINV(critical fractile,m ,s) in Excel The following example is calculating the quantity of dressed jersey of Tom Brady: Quantity of dressed jersey = NORMINV(0. 3,30763,13843) = 24673 Mean(blank jersey) = Mean(dressed jersey) – Quantity(Dressed jersey) = 30763-24673 = 6090 Quantity of blank jersey(New England Patriots) = NORMINV(0. 92,Mean(blank jersey) , Stdev of demand) = NORMINV(0. 92,37009,19211) = 64001 Revenue = retailer wholesale price * Total Demand = 24 * 87680 = 2104320 Cost = dressed jersey cost + blank jersey cost + decorate cost – inventory value   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   = 10. 9 * 50671 + 9. 5 * 64001 + 2. 4 * 37009 – 8. 46 * (64001-37009) = 1020193 Profit = 2104320 – 1020193 = 1083527Leftover inventory expected to be Blank Jersey Leftover Quantity : 64001-37009 = 26992 Recommendations Referring to the newsvendor model, it is my recommendation that Reebok should use the newsvendor model to plan their purchasing. The purchasing cycle starts 14 months prior to the regular NFL season. Due to unpredictable demand, it is difficult to generate a reliable forecast. The purchasing plan should be to purchase the jerseys that have the highest probability to be the hot-market item. The second purchasing plan goes into much more detail than the first plan.The planning manager can use the newsvendor model t o forecast the optimal quantity for the dressed jersey and the blank jersey. The most important thing in the NFL season is updating player’s and team’ s performance and status of a draft. The newsvendor model provides a statistical and quantitative analysis solution. Reducing cycle time will improve responsiveness and reduce inventory requirements. Also reducing order fulfillment time is better for responding to the customer needs which improves the overall customer service level. Conclusion Inventory planning of NFL replica jersey is based on many factors.The complexity of market needs Reebok to respond quickly to the changes in the customer demand. It is impossible for Reebok to generate accurate forecast, but they can reduce supply and order lead time and properly assess the salvage value of the leftover blank jerseys. Reebok should not only improve their customer service to meet NFL licensing agreement, but also to maximize the profit. this analysis was to maximize the profit. The solution here is Reebok should hold relatively more blank jersey than dressed jersey, and postpone the decoration step until the demand is known.

Review of Movie : My Fair Lady

REVIEW OF MOVIE: MY FAIR LADY It has been theorized that the ability to communicate through language made the human species possible and in the same way, each individual becomes humanized as he/she enters into verbal communication with those around (Simmons-McDonald). If this statement is accepted as true, then it follows that the continued development of the human species depends on each individual being able to participate effectively in the process of communication. Was this the message of the movie â€Å"My Fair Lady†? Mr.Higgins certainly believed that a person’s accent and tone of voice determine his/her prospects in society and that ‘verbal class distinction could be extinct if the English taught their children how to speak. ’ The process of effective communication has been broadly defined as the successful exchange of information through a series of stages consisting of Sender, Encoding, Channel, Decoding, Receiver, and Feedback in a particular Cont ext. The goal of effective communication is getting the message across without misunderstanding and confusion.Effort should therefore be directed at reducing the frequency of problems at each stage of this process with clear, accurate, well- planned communications. This paper will focus on the use of communication codes to exclude or include individuals in social contexts in the movie â€Å"My Fair Lady†. Encoding is the process of transferring the information being communicated into a form that can be sent and correctly decoded at the other end. So, in a sense all language and writing systems are codes.The ability to encode effectively is vital to successful communication. It requires the sender to convey information clearly and simply, as well as having such in-depth knowledge of the audience that he/she can anticipate and eliminate any sources of confusion that may arise. These include cultural issues, mistaken assumptions, missing information. The sender should consider t he following: †¢ Choice of words or language used in encoding the message †¢ Different interpretations given to the same words by different persons Effect of past experiences on current perceptions †¢ Misreading of body language, tone and other non-verbal forms of communication †¢ Noisy transmission resulting in distorted or inconsistent messages †¢ Personal biases †¢ Interpersonal relationships †¢ Cultural differences Successful decoding is also a skill. It involves taking time to read or to listen actively to the message, as well as having sufficient knowledge to understand it. Contexts are determined by questions like Whom, What and Where.They can be intra-personal, inter-personal, small groups, large organizations as well as mass communication like movies. If, according to Walt Disney, ‘movies can and do have tremendous influence in shaping young lives †¦ towards the ideals and the objectives of normal adulthood’, then the mov ie ‘My Fair Lady’ may have been conceptualized to help English youths master the use of their own language. The overall message of the movie was encapsulated by the challenge undertaken by Mr. Higgins to teach young Eliza Doolittle to speak proper English (like a duchess).The movie highlighted the differences in the way people encode their messages and the positive or negative responses that can be directly attributed to the manner in which the message was initially encoded. An expert in effective encoding was Mr. Alfie Doolittle, Eliza’s father, who was a direct contrast to Mr. Higgins, whose crude and impersonal manner was almost guaranteed a negative response. Mr. Doolittle’s philosophy was to enjoy life doing as little as possible and finding ways to benefit from the hard work of others, ‘with a little bit of luck’.The customary response of ‘not a brass farthing’ did not deter him from trying again and again to find someone to support his drinking habit. When all else failed, he had his daughter on whom he could fall back. His rationale was that he had given her life and the opportunity to roam the whole city selling flowers, so he was entitled to some of her earnings occasionally. His expertise was demonstrated in the inter-personal exchange when he visited Mr. Higgins to inquire about the welfare of his daughter. His real intention, though, was to get some money from Mr. Higgins.He was such an expert in effective encoding that he succeeded, not just in stopping Mr. Higgins from calling the Police, but in getting Mr. Higgins to offer ten pounds instead of the five that he wanted. . Mr. Doolittle had no bias against the rich. He accepted the difference in status between himself, a poor dustman and Mr. Higgins, a professor. He was not intimidated by Mr. Higgins’ obviously superior status. Accustomed to living by his wits, he saw before him a man, of a different status, yes, but still a man. He ackn owledged that he was one of the ‘undeserving poor’ and was content with his lot.He rationalized why he could not afford to live by middle class morals; his needs were too much. Nevertheless, he was not going to allow Mr. Higgins ‘to take advantage of his nature. ’ He appealed to what they had in common- their masculinity and their ability to reason. His tone of voice, gestures, body language and facial expression helped to ensure proper decoding of his message. In the end, he was able to impress Mr. Higgins with his natural gift of rhetoric e. g. ‘I’m willing to tell you, I’m wanting to tell you, I’m waiting to tell you. ’ After explaining why he wanted money for his daughter, Mr.Higgins opinion of him changed from being a blackmailer to a philosophical genius. He later recommended him to lecture on morals as ‘an original moralist’. On the other hand, Mr. Higgins’ manner of speaking or way of encoding hi s message was so crude that he couldn’t help but get a negative response. For example, when Eliza visited his home to request lessons, he was most insulting. He referred to her as piece of baggage, deliciously low-class, horribly dirty and a draggle-tail gutter snipe. Mr. Higgins’s harsh: ‘Sit down! ’ was a great contrast to Mr. Pickering’s: ‘what’s your name, dear; would you sit down, Ms. Doolittle? ’ Mr.Pickering succeeded in doing what Mr. Higgins could not do. He got Eliza to sit. Mr. Higgins’ speech reflected his feelings of superiority and personal bias against people who could not speak ‘proper’ English. He obviously believed that Standard English i. e. the English of Shakespeare, Milton and the Bible was the only proper form of the language. Mr. Higgins also expressed some bias against women for whom he apparently had little respect (at least as a wife). He saw Eliza as ‘Something’, not as ‘Someone’ with feelings. The intervention of Mr. Pickering’s ‘what do you want, my dear? ’, again got a positive response from Eliza.She wanted to learn to speak more genteel, in order to work as a lady in a flower shop. Eliza’s ignorance and immaturity were also barriers to proper decoding. Mr. Higgins’ extrapolation of her offer of a shilling a lesson to 60 or 70 pounds from a millionaire, was interpreted as a request for 60 or 70 pounds. Since she knew that she could not afford to pay this huge sum, she became very upset. The use of figurative language was lost on Eliza when Mr. Higgins said that the streets would be full of dead bodies of men fighting to marry her. She thought that he was a mad man and wanted nothing to do with him. These barriers, created both by Mr.Higgins and Eliza, blocked the communication process between them so much, that by the time he was willing to accept the ‘irresistible’ challenge, Eliza h ad made up her mind to leave. His blatant attempt at manipulation forced the intervention of Mrs. Pearce and Mr. Pickering. The terms of their association were clarified to the satisfaction of Mrs. Pearce and later perhaps to Eliza, who still screamed that if she did not like it, she would leave. It has been noted that the most efficient communication takes into account the social and intellectual features of both the speaker and the hearer (Simmons-Mc Donald).Mr. Doolittle certainly did that. He clearly understood himself, his audience (Mr. Higgins) and the social context (the class structure) in which he communicated his message. This made his method of communicating very effective. He also gave recognition to the premise that all communication involves a relationship, conscious or unconscious, between the speaker and the listener. He recognized the differences between Mr. Higgins and himself but appealed to the qualities they had in common.A relationship was established, helping to ensure the successful decoding of his message. In contrast, Mr. Higgins made no attempt to build any relationship with his audience (Eliza). He was arrogant and downright rude. He believed that people could change their class by learning to speak ‘proper’ English. His message was good, but his coding was atrocious. This was principally, because he was very impersonal and totally ignored the feelings of his audience. In my opinion, these two examples demonstrate the positive and negative use of communication codes. Word Count: 1500